Shipping Policy

Introduction

Welcome to House Of AELYN F.Z.E. This Shipping Policy outlines the shipping procedures, timelines, and terms applicable to orders placed through our website (the “Site”). By placing an order with us, you agree to the terms set forth in this policy.

Shipping Destinations

House Of AELYN F.Z.E currently ships to the following destinations:

Domestic Shipping: All regions within the United Arab Emirates (UAE)

International Shipping: Selected countries worldwide

For confirmation of international shipping availability to your location, please contact us at info@aelyndubai.com.

Shipping Methods and Estimated Delivery Times

We offer multiple shipping options to accommodate customer preferences. Delivery timelines may vary depending on destination, shipping method selected, and external factors beyond our control.

Domestic Shipping (United Arab Emirates)

• Standard Shipping: 3–7 business days

• Express Shipping: 1–2 business days (where applicable)

International Shipping

• Standard International Shipping: 7–14 business days

• Express International Shipping: 3–7 business days (where applicable)

All delivery timeframes are estimates only and may be affected by customs clearance procedures, courier delays, or local postal service conditions.

Shipping Costs

Shipping charges are calculated based on destination, package weight, and dimensions. The total shipping cost will be displayed at checkout prior to order confirmation.

Domestic Shipping Rates (UAE)

• Standard Shipping: Complimentary for all orders

• Express Shipping: AED 50 flat rate (where applicable)

International Shipping Rates

• Standard and Express International Shipping: Calculated at checkout

Order Processing Time

Orders are typically processed within 3–4 business days, excluding weekends and public holidays, after receipt of order confirmation.

For large or custom orders, processing times may vary. In such cases, customers will be notified directly. A shipping confirmation email with tracking details will be sent once the order has been dispatched.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. This tracking number may be used to monitor shipment progress through the courier’s website.

Customs, Duties, and Taxes

Customs duties are included in the product price for all orders, and no additional customs charges are expected upon delivery.

Any additional fees imposed during or after shipping, including local taxes, tariffs, or regulatory charges imposed by the destination country, are the responsibility of the customer.

Delivery Issues

If you experience any issues related to delivery, including delays or incorrect shipments, please contact our customer support team at info@aelyndubai.com. We will make reasonable efforts to assist in resolving the matter promptly.

Lost or Damaged Packages

House Of AELYN F.Z.E assumes responsibility for products lost or damaged during transit.

If your order arrives damaged, please notify us immediately. Retain all original packaging and damaged items, as they may be required to process a claim.

Policy Updates

House Of AELYN F.Z.E reserves the right to amend or update this Shipping Policy at any time without prior notice. Any changes will take effect upon publication on the Site.

By continuing to use our website and placing orders, you agree to be bound by the current version of this Shipping Policy.

Contact Information

For any questions or concerns regarding shipping, please contact:

House Of AELYN F.Z.E
Email: info@aelyndubai.com