Privacy policy

1. Introduction

House Of AELYN F.Z.E (“we”, “us”, or “our”) operates its online platform (the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase through our Site.

By accessing or using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Contact Information

If you have any questions, require further information about our privacy practices, or wish to submit a complaint, please contact us at:

Email: info@aelyndubai.com

3. Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. Additional information may be collected when you contact us for customer support.

For the purposes of this Privacy Policy, “Personal Information” refers to any information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual.

3.1 Device Information

Purpose of Collection:
To ensure proper functionality of the Site, enhance user experience, and perform analytics to optimize performance.

Source of Collection:
Automatically collected through cookies, log files, web beacons, tags, or pixels when you access the Site.

Disclosure for Business Purposes:
Shared with Shopify.

Personal Information Collected:
Web browser type, IP address, time zone, cookie data, pages or products viewed, search terms, and interaction data.

3.2 Order Information

Purpose of Collection:
To fulfill customer orders, process payments, arrange shipping, issue invoices or confirmations, communicate with customers, prevent fraud, and provide marketing communications where consent has been given.

Source of Collection:
Collected directly from you.

Disclosure for Business Purposes:
Shared with Shopify and relevant payment and logistics providers.

Personal Information Collected:
Name, billing address, shipping address, payment details, email address, and phone number.

3.3 Customer Support Information

Purpose of Collection:
To provide customer service and resolve inquiries or concerns.

Source of Collection:
Collected directly from you.

4. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you believe that a minor has provided us with Personal Information, please contact us to request deletion.

5. Sharing of Personal Information

We share Personal Information with third-party service providers solely to support our business operations and fulfill contractual obligations.

6. Behavioural Advertising

We may use Personal Information to provide targeted advertising or marketing communications that may be of interest to you.

7. Use of Personal Information

We use Personal Information to:

  • Offer and sell products

  • Process payments

  • Arrange shipping and order fulfillment

  • Communicate with customers

  • Provide updates, promotions, and marketing communications (where permitted)

8. Lawful Basis for Processing (GDPR)

For residents of the European Economic Area (EEA), we process Personal Information under the lawful bases permitted by applicable law.

9. Data Retention

We retain Personal Information for our records unless and until you request its deletion. To exercise your right of erasure, please contact us using the details provided above.

10. Automated Decision-Making

If you are an EEA resident, you have the right to object to automated decision-making that has legal or significant effects.

11. Your Rights Under GDPR

EEA residents have the right to:

  • Access Personal Information

  • Request correction, updating, or deletion

  • Request data portability

12. Your Rights Under CCPA

California residents have the right to:

  • Request disclosure of Personal Information collected

  • Request correction or deletion

  • Request data portability

Requests may be submitted by contacting us at info@aelyndubai.com.

Authorized agents may submit requests on your behalf with appropriate verification.

13. Cookies

Cookies are small data files placed on your device when you visit the Site. We use functional, performance, advertising, and analytics cookies to enhance your browsing experience and provide our services.

14. Do Not Track

Please note that we do not alter our data collection practices in response to “Do Not Track” signals.

15. Policy Updates

We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Updates will take effect immediately upon publication.

16. Complaints

If you wish to submit a complaint regarding our data practices, please contact us at info@aelyndubai.com.

If you are not satisfied with our response, you may lodge a complaint with the relevant UAE data protection or regulatory authority.