Refund policy

Return, Refund, and Exchange Policy

1. General Policy Statement

House Of AELYN F.Z.E is committed to maintaining the highest standards of quality and customer satisfaction. This Return, Refund, and Exchange Policy outlines the conditions under which returns, refunds, and exchanges may be accepted.

By placing an order with House Of AELYN F.Z.E, you acknowledge and agree to the terms set forth below.

2. Return Eligibility

Customers may request a return within thirty (30) calendar days from the date of receipt of the purchased item.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition

  • Original packaging must be intact and undamaged

  • All original tags, certificates, and accompanying documentation must be included

  • A valid receipt or proof of purchase must be provided

3. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

  • Gift cards

  • Custom-made or personalized items

  • Items purchased on sale or during promotional offers

4. Return Authorization Procedure

All returns require prior authorization.

Return Request

Customers must submit a return request by contacting our customer service team at info@aelyndubai.com, providing the order number, item details, and the reason for the return.

Authorization Approval

Upon review, House Of AELYN F.Z.E will issue a Return Authorization Number (RAN) along with return shipping instructions.

Shipment of Returned Item

The authorized item must be securely packaged in its original condition and shipped according to the provided instructions. The RAN must be clearly indicated on the return package.

Returns submitted without prior authorization will not be accepted.

5. Inspection and Refund Processing

Upon receipt, all returned items will undergo a thorough inspection to ensure compliance with return eligibility requirements.

If the return is approved, a refund will be processed to the original method of payment.

Refund processing times may vary depending on the payment provider or financial institution.

House Of AELYN F.Z.E reserves the right to reject any return that does not meet policy conditions.

6. Late or Missing Refunds

If a refund has not been received within the expected timeframe, customers are advised to:

  • Verify the status of the refund with their bank or card issuer

  • Allow additional processing time, as posting delays may occur

  • Contact info@aelyndubai.com for further assistance if the issue persists

7. Exchanges

Exchanges are permitted only in cases of manufacturing defects or damage upon delivery.

Requests for exchanges must be submitted via info@aelyndubai.com and will follow the same authorization and inspection procedures outlined in this policy. Exchanges are limited to replacement with the same item, subject to availability.

8. Shipping Responsibilities

Customers are solely responsible for all return shipping costs.

Original and return shipping fees are non-refundable.

If a refund is approved, return shipping costs may be deducted from the refund amount.

For items valued above AED 500, customers are strongly advised to use a trackable shipping service and obtain shipping insurance. House Of AELYN F.Z.E is not responsible for items lost or damaged during return transit.

9. Policy Amendments

House Of AELYN F.Z.E reserves the right to amend or update this policy at any time without prior notice. Any changes will take effect immediately upon publication.

10. Contact Information

For all inquiries related to returns, refunds, or exchanges, please contact:

House Of AELYN F.Z.E
Email: info@aelyndubai.com